Shipping & Delivery Policy
Processing Time
• All orders are processed within 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
• You will receive a notification once your order has been shipped.
Shipping Rates & Delivery Times
• Singapore: Standard shipping takes 3-5 business days. Orders may be delivered directly to your mailbox. Please note that standard shipping does not include tracking.
• International Shipping: Shipping fees will be displayed during checkout. If you do not see shipping fees for your location, please contact us for assistance.
Lost or Damaged Orders
• If your order arrives damaged, please contact us within 3 days of delivery. You can reach us via:
• Email: secretdeden@gmail.com
• WhatsApp: +65 8026 8095
• Please include your order number and photos of the damaged item, and we will assist you promptly.
Contact Us
• For any questions about your order or shipping, feel free to reach out via:
• Email: secretdeden@gmail.com
• WhatsApp: +65 8026 8095
Thank you for shopping with us!